Frequently Asked Questions

Petalab offers next-day delivery across Singapore. Order by 5 PM and select from the available delivery dates shown on the product page. Availability may be more limited during peak periods.

Standard delivery is S$15. Delivery is free when the order subtotal reaches S$150.

Yes. Choose your preferred available date before adding the arrangement to your cart.

Fresh flowers are natural materials, so colour, shape and placement may vary slightly. Any necessary substitutions will preserve the overall style, value and feeling of the design.

Approximate dimensions are shown on each product page. Handcrafted arrangements may vary slightly. If you need help judging scale for a doorway, stage or interior space, contact Petalab before ordering.

Yes. Enter your wording in the Message Card field on the product page. Where a stand or design uses a ribbon rather than a card, Petalab will apply the message in the appropriate presentation format.

The online store features finished designs for quick ordering, so extensive customisation is not guaranteed. For bespoke requirements, colour preferences or a tailored size, contact Petalab before placing your order.

Provide a reachable recipient number and useful delivery instructions. If the order cannot be delivered because the recipient is unavailable or the location cannot be accessed, contact Petalab to discuss the next step.

Use the Contact page and share the occasion, delivery date, budget and where the flowers will be displayed. Petalab can help you compare sizes and choose an appropriate design.